Frequently asked questions
1- Do you provide customised services?
We are confident that our full service management will get you the best result but we know that one size might not fit all. We keep the option available for those who like to manage their property on their own. We offer a full, specialized study and can prepare a package for you that covers all the aspects involved.
2- How can I create an account for my property on online rental platform?
Don’t worry, we are more than happy to sign you up on rental platforms.
3- Where will my property be posted ?
We post on the most established short-term rental platforms, with Airbnb being our first choice. It’s proven track record of being the most popular allows it to generate more bookings than the others, but of course, we offer the option to post to other platforms.
4- How to estimate my income?
Different factors come to play when estimating your potential income. A full assessment of your property features is always necessary. At Partnerz, we offer you peace of mind and work hard to help you maximize your income through our dynamic pricing and specialised follow ups.
5- Who uses Partnerz?
Partnerz was created for people who have an unoccupied property for temporarily, or constantly period of time ( or even a spare room or two). Properties must fulfil the requirements of online short-term rental platforms by being in good condition, compliant with regulations, and fully furnished and equipped.
Trust us with your property and we’ll provide you with a easy, simple and transparent solution to guarantee your peace of mind.
6- How do you choose my guests?
Our team of professionals are extremely carful when it comes to choosing who stays in your property. We provide a screening of your guests by thoroughly checking their profile, online presence and reviews and references before accepting any reservation.
7- Can I still use my short-term rental account?
Users can only have one single account so we’ll have to create a new account under your name if we are to manage your property on the platform.
8- Who takes the photos for my listings?
Our professional photographers ensure the photos are of the highest possible quality. This makes for a more attractive listing and a proven higher occupancy rate.
9- Which languages is used for my listings?
Our multilingual team cover a vast range of languages and according to the targeted guest, we are able to provide our services in English, French, Turkish, Spanish, German and Arabic. And we work constantly to add people from different culture and background to our team.
10- How my property rental fee is decided?
We studying your property’s features starting by its size and location. Then we determine the right price for your property rental fee by looking at the season we are in, the availabilities around you and any city’s events.
11- Who manages my account?
This part can be tricky but not for us, we will be managing the listing of your property from A to Z and we provide you a full monthly report to keep track on your progress.
12- Can I access my accounts to view my reservations?
For now, as long as we are managing your rental property, we will be the only ones with access to your online short-term rental account. However, our team is working on a mobile app to give access on your listing in realtime.
13- Can I access my property when rented?
To ensure the comfort and privacy of your guests, we ask that you not enter your property without providing an advance notice to your guests. You can block any dates you want access your home on your calendar by contacting one of our representatives and we will make sure no one is there.
14- What are the risks for my property?
Tourists or visitors who are just passing through for a night or two tend to be less attentive to personal property than tenants who rent on a monthly or yearly basis. With that being said, furniture and equipment are subject to wear and tear. Lets look at the next FAQ to see how we can minimize these risks. This requires a higher level of property maintenance.
15-How can we minimize risks?
Our house cleaning staff enters after your guests leave and immediately inform us of any anomalies in your property. We then fix the problem without delay.
16- Who takes care of welcoming guests?
Our friendly multilingual team is trained to welcome your guests. We work with guests on a mobile app that allows for easy communication and provides them with all the information they may need.
17- What is included in the cleaning service?
We take the quality of our house cleaning services very seriously. The cleaning staff are all professionals; their services include corner deep cleaning of the apartment and provide pure cotton sheets, fluffy towels, vanity kits, and hotel slippers.
18- What is the claim compensation process?
Some platforms such as Airbnb have a well-established dispute settlement procedure. Gathering evidence that could be useful as quickly as possible helps.
As soon as the information is gathered from both parties, Airbnb reviews all documents and assesses the claims. Airbnb remains the sole judge, and Partnerz cannot be held responsible for any decision not in your favour.